A few Pro Tips for your first ride:
How can ViaVan be so affordable?
ViaVan is a shared service. By riding with others you’ll save cash and reduce your carbon footprint!
Where will my driver pick me up?
ViaVan will pick you up on a nearby corner – you’ll never have to walk more than a block or two. Check your app to find the exact pickup spot!
Will my ViaVan wait if I’m running late?
Your driver can only wait at the corner for a short period. Please be ready to roll so you can hop right in when your ride pulls up.
Hooray, my ViaVan is here! Now what should I do?
There’s a sea of Vias out there, but not all of them are headed your way! Look for the license plate & confirm your name with the driver before boarding.
Are there rules I should know about?
ViaVan is a community: we ask members to limit phone calls to emergencies & quick logistics so everyone has a pleasant trip!
Where will I get dropped off?
ViaVan is corner-to-corner, not door-to-door. Just like your pickup, your dropoff will be at a nearby corner. This helps us keep routes efficient and fast.
What if these helpful tips weren’t so helpful?
Oh no! If your question is urgent, please reply to this text. Otherwise, check out our Support Center for more ViaVan Pro Tips!
One last note…
Call us biased, but we think you’re pretty sharp. ViaVan is the smartest, friendliest, greenest, and most cost-effective way to get around. We’re excited to have you onboard!